FAQS

Everything you need to know

  • 01

    Are masks required for entry to the facility?

    Effective March 11, 2022, masks will no longer be required at the Richmond Olympic Oval. While they may not be mandated, we strongly encourage and appreciate the use of masks, especially in situations where physical distancing may not be possible.

     

  • 02

    Is vaccination required to enter the facility?

    By order of the Provincial Health Officer (PHO), proof of vaccination will no longer be required beginning Friday, April 8, 2022.

  • 01

    What happens to my membership/pass during this time?

    Members will have the option to either reactivate their membership or to pay a drop-in fee. If you would like to keep your membership on hold, no further action is required at this time. To reactivate your membership, please fill in the form here.

  • 02

    Can I use my Guest Passes?

    Members must have an active membership in order to redeem their guest passes. Guest Passes may be given to friends or family. Please call the front desk at 778-296-1400 during our call centre hours to find out how your guests can redeem a Guest Pass. Our current call centre hours can be viewed on the contact us page.

  • 03

    What does my booking include?

    In order to allow fair access to the building, individuals will be permitted to book two activities per day for Court, including Table Tennis, ice, and fitness activities.

    Drop-in fees are non-transferable and non-refundable. As a courtesy to others trying to access the facility, if you are unable to attend your session, we ask that all individuals withdraw using their Mind Body Online account online.

  • 04

    Can I sign up on site? What type of payment is accepted?

    Beginning December 20, pre-booking online up to 7 days in advance for all activities is required for all activities with the exception of the Fitness Centre. “Day-of” registration is available via mobile phone or via a self-serve kiosk is available but is subject to capacity limits and is entry is not guaranteed. We encourage electronic payments wherever possible.

    Individuals with a long-term membership or a One Month Pass may register for a third activity, at the reception desk, 1 hour prior to the session start time. Requests will not be accepted via email or phone. Please visit our Booking Procedures webpage for more details.

  • 05

    Do I have to pay for parking?

    Pay parking is in effect at the Richmond Olympic Oval 7 days per week from 6:00am to 9:30pm. Please visit our Getting Here page for parking rates and details.

  • 06

    Can I request a 7-Day Intro Pass?

    If you would like to register for a 7-Day Intro Pass, please complete the form on this page. 7-Day Intro Passes must be activated in-person. Please note that the pass will become valid on the day of in-person activation.

  • 07

    Membership Tour

    If you would like to book a tour of the facility, please complete the form on this page. Membership Tours will be conducted by appointment only.

  • 01

    What services or activities are available?

    The Oval will host a variety of activities including the fitness centre, group fitness classes, basketball, table tennis and climbing. Please note that childminding services are not available during this initial phase.

    Please visit the registration page for the full list of sport and fitness offerings and to book an activity.

  • 02

    Can I book for multiple activities in the same day?

    Oval members are able to book two drop-in activities per day.

  • 01

    What happens if I am late for my activity? Is it different for classes?

    Please make every effort to arrive 15 minutes prior to your booked activity. If you arrive late for your registered time slot, access may be granted, however, no late entry is permitted for group fitness classes.

     

Still have questions? Contact us and we'll help.

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