FAQs

Membership FAQs

Here are the answers to some commonly asked questions about membership at the Oval. If your question isn’t answered below, feel free to contact us directly by phone 778.296.1400 or email info@richmondoval.ca.

What is included with my Oval membership?

The Richmond Olympic Oval was built for the 2010 Games, but it was designed for members and guests. No other facility will provide you with the variety of activities and Olympic quality services, in a truly inspirational environment.

  • 20,000 sq ft Fitness Centre with a wide selection of cardio and strength equipment.
  • Priority booking for drop-in fitness classes, including our RIDE programs

See our Member Benefits here.

How much does an Oval membership cost?

We offer different rates for different types of memberships and age groups as well as a Loyalty Program. For more information about rates, click here.

How can I update my account?

Easily manage your information by logging into your Oval membership account. Click here to find out how.

What are my membership payment options?

Pay monthly or pay in full – the choice is yours! Click here to learn more about our Monthly Continuous or Annual membership types.

Can I bring a friend?

As a member, you are entitled to 8 guest passes per year. To request your guest passes or to find out more information about this member benefit, visit our guest pass page.

Does the Oval offer child minding services?

The Oval offers a safe, engaging and dynamic environment for children ages 6 weeks to 11 years old. For more information click here.

Is parking included with my Oval membership?

Parking is free with the Monthly Continuous and Annual Paid in Full membership types for those 16 and older with a valid driver’s license.  Please be aware that during peak times we experience a higher than usual volume. To view alternate parking in the area, click here.

What is a Fitness Consultation?

This 30 minute one-on-one session with a personal trainer is offered to members so that they may start, or continue on their wellness journey with fitness knowledge that is customized just for them. Book your fitness consultation online here.

Who is eligible for a free Child Membership?

Any new member aged 19+, can receive up to two free Child Memberships, (aged 6–12 years), at the time of membership registration. Current members receive this benefit when they register their children for a camp or program. The Free Child Membership may also qualify you for additional family discounts! Both parent and child must be living at the same address to qualify.

Can I put my membership on hold?

For a small fee of $10/month, members can place their membership on hold up to two times per year, for a cumulative maximum of four months. The fee and hold form must be filled out in person and submitted at least 5 business days before the hold start date. Taxes apply.

What is a Member Appreciation Event?

Member Appreciation Events are held throughout the year. This is our chance to show our appreciation for our customers. Members can expect to find a variety of free demos, product samples and prize giveaways during Member Appreciation. No event is the same, so make sure you come to all of them!

Can I attend all of the drop-in fitness classes?

Yes! All drop-in fitness classes are included with your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time. For information on how to register for OVALfit classes, please visit our OVALfit page.

What is OVALfit?

Yes! All drop-in fitness classes are included with your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time. For information on how to register for OVALfit classes, please visit our OVALfit page.

Do I get anything if I refer my friends to the Richmond Olympic Oval?

Yes! Click here for more information on our referral programs.

Does the ROX Shop offer sales for members?

Yes! Members will occasionally get early access to ROX Shop sales. Keep an eye on your social media, and check the ROX Shop website for scheduled dates.

How and why should I set up my online account?

Please inquire at the front desk or email us to set up your online account. Your request will be forwarded to a Member Care Consultant who will set up your online account. Having an online account allows you to reserve a spot in a fitness class, register yourself and family members for programs and camps, manage your account and more! Click here for more details.

How do I rent courts, ice or a meeting room at the Richmond Olympic Oval?

In addition to renting out sport facilities, the Olympic Oval is the perfect venue for a variety of events. Whether it’s a sporting event, corporate function, or birthday party, we can help create the perfect event for you. For courts, ice, track and climbing wall rentals, email us or visit our events and rentals webpage.

What are the Oval’s hours of operation?

The Olympic Oval is open seven days a week from 6:00 a.m. – 11:00 p.m. Reduced hours will be in effect on Christmas, New Years Eve, and New Years Day. To check current Olympic Experience museum hours, click here.