FAQs

Membership FAQs

Here are the answers to some commonly asked questions about membership at the Oval. If your question isn’t answered below, feel free to contact us directly by phone 778.296.1400 or email info@richmondoval.ca.

What is included with my Oval membership?

The Richmond Olympic Oval was built for the 2010 Games, but it was designed for members and guests. No other facility will provide you with the variety of activities and Olympic quality services, in a truly inspirational environment.

See our Member Benefits here.

How much does an Oval membership cost?

We offer different rates for different types of memberships and age groups as well as a Loyalty Program. For more information about rates, click here. If you are interested in learning more about our group rates, click here.

How can I update my account?

Easily manage your information by logging into your Oval membership account. Click here to find out how.

What are my membership payment options?

Pay monthly or pay in full – the choice is yours! Click here to learn more about our Monthly Continuous or Annual membership types.

Can I bring a friend?

As a member, you are entitled to 8 guest passes per year. To request your guest passes or to find out more information about this member benefit, visit our guest pass page.

Does the Oval offer child minding services?

The Oval offers a safe, engaging and dynamic environment for children ages 6 weeks to 11 years old. For more information click here.

Are there any age restrictions on membership?

Yes, there are some. In general, children aged 12 and under must be accompanied at all times by a parent or other responsible person aged 18 years or older, unless in a supervised, registered program (i.e. skating lessons).

For the fitness center, guests aged 15 years and older must complete a fitness orientation prior to using the Fitness Centre. Guests aged 13-14 years must have completed a teen orientation and be under the direct supervision of a parent or other responsible person aged 18 years or older. The person providing this supervision must be a paid guest “within arm’s length” of the 13-14 year old at all times. To schedule a fitness orientation, please email us.

Is parking included with my Oval membership?

Parking is free with the Monthly Continuous and Annual Paid in Full membership types for those 16 and older with a valid driver’s license.  Please be aware that during peak times we experience a higher than usual volume. To view alternate parking in the area, click here.

What is a Fitness Consultation?

This 30 minute one-on-one session with a personal trainer is offered to members so that they may start, or continue on their wellness journey with fitness knowledge that is customized just for them. Book your fitness consultation online here.

Who is eligible for a free Child Membership?

Any new member aged 19+, can receive up to two free Child Memberships, (aged 6–12 years), at the time of membership registration. Current members receive this benefit when they register their children for a camp or program. Both parent and child must be living at the same address to qualify.

Can I put my membership on hold?

At no cost, members can place a hold on their membership up to twice per calendar year for a cumulative total of four months. To submit your hold request, please visit the front desk a minimum of 5 days before your hold start date. Membership holds for medical reasons must be accompanied by a doctor’s note indicating the range of absence. Medical holds will not be included in the annual hold entitlement. 

What is a Member Appreciation Event?

Member Appreciation Events are held throughout the year. This is our chance to show our appreciation for our customers. Members can expect to find a variety of free demos, product samples and prize giveaways during Member Appreciation. No event is the same, so make sure you come to all of them!

Can I attend all of the drop-in fitness classes?

Yes! All drop-in fitness classes are included with your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time. For information on how to register for OVALfit classes, please visit our OVALfit page.

What is OVALfit?

OVALfit is a complete training experience with inspiring, immersive programs to condition your mind, body, and spirit, New to the drop-in fitness schedule, OVALride classes will get your heart pumping to pulsating beats as you immerse yourself in a multimedia, power-based indoor cycling experience. Stay tuned for future offerings such as OVALathletic, OVALflow, and OVALmove lines. See our OVALfit page for more information.

Do I get anything if I refer my friends to the Richmond Olympic Oval?

Yes! Click here for more information on our referral programs.

What is the membership cancellation policy?

All membership cancellations must be requested in person through the front desk by completing a membership cancellation request form with a customer service representative.

Any Monthly Continuous membership payments scheduled within 30 days from the cancellation form submission date will be payable at the time of cancellation request. You will continue to have access for the full duration that you have paid for. Please note that Annual Paid in Full memberships are not eligible for refunds. For questions about membership cancellation, please email us.

All memberships and passes can be cancelled within 10 days from the purchase date. The guest will be charged the number of visits used at the day admission rate prior to receiving a full refund.

Do you have your membership agreement available for reading?

Yes. You can read the terms of our membership agreement here.

Does the ROX Shop offer sales for members?

Yes! Members will occasionally get early access to ROX Shop sales. Keep an eye on your social media, and check the ROX Shop website for scheduled dates.

How and why should I set up my online account?

Please inquire at the front desk or email us to set up your online account. Your request will be forwarded to a Member Care Consultant who will set up your online account. Having an online account allows you to reserve a spot in a fitness class, register yourself and family members for programs and camps, manage your account and more! Click here for more details.

How do I rent courts, ice or a meeting room at the Richmond Olympic Oval?

In addition to renting out sport facilities, the Olympic Oval is the perfect venue for a variety of events. Whether it’s a sporting event, corporate function, or birthday party, we can help create the perfect event for you. For courts, ice, track and climbing wall rentals, email us or visit our events and rentals webpage.

What are the Oval’s hours of operation?

The Olympic Oval is open seven days a week from 6:00 a.m. – 11:00 p.m. Reduced hours will be in effect on Christmas, New Years Eve, and New Years Day. To check current Olympic Experience museum hours, click here.