FAQs

MBO is a software specific for Oval drop-in classes and activities only. The software has been integrated directly into the richmondoval.ca website on the individual drop-in pages.

Both Members and the general public may book a drop-in activity at richmondoval.ca using the MBO system. Individuals who do not hold a valid membership at the Oval are able to pay the drop-in rate through website on desktop, mobile and through the app. While online registration is strongly encouraged, registration by phone and in-person is available.

The security of your account is of the utmost importance, and Mind Body Oline has protocols in place to guard against “brute force” hack attempts and password guessing. For this reason, we’ll temporarily lock your account after a number of successive failed login attempts.

How long until my account is unlocked?

Your MBO account will be automatically unlocked after five minutes.

How can I get back into my account before the 5 minutes is up?

Neither MBO nor the Richmond Olympic Oval can lift this lockout before the 5-minute lockout period is over. Resetting your password also does not impact the lockout but resetting is still recommended if your password is not recognized.

See video tutorial here. Note that family accounts and multi-member bookings are not available with the Mind Body system. To book, each individual must have their own account with a unique email and password.

All RIDE Classes are integrated with Stages™ Studio+.

When a guest registers for a RIDE class, the rider will receive an additional email from Stages™ flight with assigned bike details. This email will include instructions on how to change the bike selection if participants wish to move. Note, login to Stages™ Studio+ account is separate from MBO Login. Your password reset can be completed at stagescloud.com.

All workout details and data will be emailed after class according to Stages™ Studio+ settings.

You may pay for a drop-in session online using a credit card.

See our video tutorial here.

Individuals may reserve spots on multiple waitlists, provided that the session times do not overlap.

You may withdraw from an activity through your MBO account on desktop or mobile device. Navigate to the activity webpage of the booking you wish to cancel. Press the “My Account” button at the top right corner of the booking widget and log into your account. Press the “Schedule” tab and you will be able to view all your booked activities. To withdraw, press cancel on the right pane of the window. You will be sent a confirmation notification of the cancellation.

If it is your first time withdrawing from a class, watch our cancellation video tutorial.

Please be advised that if you are booking a drop-in activity the booking policy is now applicable. If you are registered for a drop-in activity and can no longer attend, you must withdraw from the booking no later than three hours prior to the activity.

To early cancel and to avoid penalty, we ask that you cancel your reservation at least 3 hours prior to the start time.

Late cancellations and no-shows will result in a penalty. If an individual has more than one missed bookings within a calendar year they will be subject to a 30-day suspension of their online booking privileges or they may pay a $15 administration fee to have their online privileges restored. Group fitness classes are popular, and not withdrawing from an activity impacts fellow member’s ability to attend an activity. So please be kind and cancel promptly.

Registration for activities can be found on their respective pages on the richmondoval.ca website:

• Group Fitness
• Fitness Centre
• Drop-in Climbing
• Drop-in Table Tennis
• Drop-in Basketball

To check-in for Group Fitness classes, please navigate directly to the studio. For all other bookings, please proceed to the specific check-in desk for your reserved activity. Note that early entry is not permitted.

The Richmond Olympic Oval has an App available on both Apple and Android devices. Through the app, you can register and withdraw from activities, as well as review your scheduled activities.

To update your personal information or to change your notification preferences, simply use your email and password to sign in with to your drop-in profile. Press the “My Info” tab and click on “Profile” to view your settings. If you wish to change your settings, simply press the “Edit” button and be sure to press save once finished. If it is your first time updating your information, watch our video tutorial here.

Mind Body will send emails or messages regarding your account, schedule updates and newsletters and promotions. You may update your preferences for all the aforementioned by choosing email, text message, both, or none for each category. To log in and edit your notification preferences, use your email and password to sign in with your existing account. Press the “My Info” tab and click on “Profile” to view your settings. If you wish to change your settings, simply press the “Edit” button and be sure to press save once finished.

If you are having issues with your account or have questions, please email us at mbohelp@richmondoval.ca . Note that we do offer tech support for the App.

• 20,000 sq ft Fitness Centre with a wide selection of cardio and strength equipment
• Priority booking for 60+ drop-in fitness classes including RIDE, Athletic and Synergy Circuit
• Drop-in ice and court activities
• Table tennis
• Drop-in batting cages
• Climbing wall
• Free admission to the Olympic Experience Museum
• OVAL Sport Store – The official retail store at the Oval
• Complimentary lockers, shower facilities and amenities
• Member pricing on programs and services

Parking is free for Monthly Continuous and Annual members aged 16 years or older with a valid driver’s license. Please be aware that parking is limited. Check out our homepage for the most current parking information.

We offer different rates for different types of memberships and age groups, as well as a loyalty program.

To update your personal information or payment details, please click here to log into your account.

Pay monthly or pay in full – the choice is yours!

Yes, there are some age restrictions. Children aged 12 and under must be accompanied at all times by a parent or other responsible person aged 18-years or older, unless in a supervised, registered program (ex: skating lessons).

In the fitness center, guests aged 15-years and older must complete a fitness orientation prior to using the Fitness Centre. Guests aged 13-14 years must have completed a teen orientation prior to using the Fitness Centre.

Eligible memberships can be placed on hold up to two times per calendar year for a cumulative total of four months at no additional cost. To submit your hold request, please visit the front desk a minimum of 5 days before your hold start date.

Membership holds for medical reasons must be accompanied by a doctor’s note that indicates the range of absence. Medical holds will not be included in the annual hold entitlement. Holds cannot be backdated. Cancellations may not overlap or run consecutively with a hold request. Members with a One Month or 10-Visit Pass are not eligible for holds.

All requests to cancel must be submitted in-person and accompanied by a cancellation form. A minimum of 30 days notice is required. Any overdue payments or payments scheduled within 30 days of the request date will be payable at the time of cancellation. You will continue to have access to the Oval for the duration of your paid time. Cancellations may not overlap or run consecutively with a hold request. Cancellations cannot be backdated, including for reasons of lack of use.

Annual memberships are not eligible for refunds. A member wishing to cancel will receive a prorated refund if the member provides written evidence of a medical condition that prevents them from using the facility. Members with a One Month or 10-Visit Pass are not eligible for cancellation and or refunds.

All memberships and passes with the exception of drop-in passes can be cancelled within 10 days from the purchase date. The guest will be charged the number of visits used at the day admission rate prior to receiving a full refund.

Absolutely! As a member, you receive 8 guest passes per year.

Having an online account allows you to reserve a spot in a fitness class, register yourself and family members for programs and camps, manage your account and more! Come by the front desk or email us to help you set this up.

Easily manage your information by logging into your Oval membership account.

Yes! Click here for more information on our Referral Program.

Throughout the year, we host a number of member appreciation events. It’s our chance to appreciate and recognize you – our community. Members can expect to find a variety of free demos, product samples and prize giveaways during these events. No event is the same, so make sure you attend as many as you can!

Yes! Members will occasionally get early access to sales. All members are notified via email before the sale begins.

This 30-minute one-on-one session with a personal trainer is offered to members so they can start or continue their wellness journey with fitness knowledge that is customized just for them.

OVALfit is a complete training experience with inspiring, immersive programs to condition your mind, body and spirit. Check out our RIDE and ATHLETIC classes, designed to bring out your inner athlete.

Yes! All drop-in fitness classes are included in your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time.

Please visit richmondoval.ca/camp-faqs/ for Oval Sport Camp FAQs.

For group Learn to Skate lessons and all court programs full refunds are available until 7 days prior to the start of the program. Within 7 days of the program start date, a $25 administration fee will be charged. No refunds are accepted after the first class.

All youth programs require parents or guardians to stay for the entirety of the program. For skating and hockey programs parents will need to help dress participants. Parents may also be required to take their kids to the bathroom during the lesson.

Please dress in gym attire for court programs (running shoes, t-shirt, shorts) and remember to bring lots of water. Full hockey gear is required for our hockey programs (exceptions can be made for hockey tots). Skate rentals and helmet rentals are included in the price of Learn to Skate lessons. Please bring gloves or mittens for Learn to Skate.

We have an instructor ratio of 1:6 for ages 3-5yrs and 1:8 for ages 6-12yrs. Classes may be smaller depending on registration.

Seats and benches are provided around the ice rink to put on skates and snow pants etc. If you would like to speed up the process you can partially change before arriving. We do not recommend putting on skates before entering the building as the participant may have difficult walking up the stairs.

Yes, please see the front desk for elevator access.

Only participants and instructors are allowed on the ice. Parents and guardians can watch from the side of the rink behind the glass.

Alternate parking locations are available walking distance to the Richmond Olympic Oval. Please visit our Getting Here page for a map of alternate parking locations.

You can start climbing at the age of five. There is no upper age limit. Our climbing community includes beginners, experienced climbers, and we also have para-climbing routes. Our staff will guide you to the right section of the wall based on your age, comfort level, and ability.

Yes, climbing access is included with your membership. The next time you are at the Oval, stop by the Climbing Desk during our opening hours. Our staff can show you around, answer questions, and help you get ready for your first climb.

Climbers age 14 and under must be accompanied by a parent or guardian. You can climb with them or watch and cheer from the ground.

After completing your orientation, you can climb independently using the auto-belays or our bouldering walls. Staff are always nearby to help you get set up, answer questions, and explain the rules. If you would like more guidance, you can explore our youth and adult climbing programs.

Climbing shoes, harnesses, and assisted-braking belay devices are available for rent at the Climbing Desk on Level 2. Petzl GriGri and Black Diamond Pilot devices are available to borrow at no cost after successfully completing a belay check.

If you’re looking to purchase climbing gear, visit the Oval Sport Store in the lobby for a selection of shoes, harnesses, chalk bags, and belay devices.

Yes, all climbers must complete a belay test before using the wall independently. The test is free, and our staff will guide you through it. It takes about 10 minutes for top-rope.