Everything you need to know

  • 01

    What is Mind Body Online (MBO)?

    MBO is a software specific for Oval drop-in classes and activities only. The software has been integrated directly into the richmondoval.ca website on the individual drop-in pages.

  • 02

    Do I have to be a member to use MBO?

    Both Members and the general public may book a drop-in activity at richmondoval.ca using the MBO system. Individuals who do not hold a valid membership at the Oval are able to pay the drop-in rate through website on desktop, mobile and through the app. While online registration is strongly encouraged, registration by phone and in-person is available.

  • 03

    I'm locked out of my account. What do I do?

    The security of your account is of the utmost importance, and Mind Body Oline has protocols in place to guard against “brute force” hack attempts and password guessing. For this reason, we’ll temporarily lock your account after a number of successive failed login attempts.

    How long until my account is unlocked?

    Your MBO account will be automatically unlocked after five minutes.

    How can I get back into my account before the 5 minutes is up?

    Neither MBO nor the Richmond Olympic Oval can lift this lockout before the 5-minute lockout period is over. Resetting your password also does not impact the lockout but resetting is still recommended if your password is not recognized.

  • 04

    How do I make a booking through MBO?

    See video tutorial here. Note that family accounts and multi-member bookings are not available with the Mind Body system. To book, each individual must have their own account with a unique email and password.

  • 05

    Will bookings for OVALfit RIDE classes change?

    All RIDE Classes are integrated with Stages™ Studio+.

    When a guest registers for a RIDE class, the rider will receive an additional email from Stages™ flight with assigned bike details. This email will include instructions on how to change the bike selection if participants wish to move. Note, login to Stages™ Studio+ account is separate from MBO Login. Your password reset can be completed at stagescloud.com.

    All workout details and data will be emailed after class according to Stages™ Studio+ settings.


  • 06

    I am not a member. How do I pay for drop-in?

    You may pay for a drop-in session online using a credit card.

  • 07

    How do I register for a Waitlist?

    See our video tutorial here.

  • 08

    Can I be on multiple waitlists at the same time?

    Individuals may reserve spots on multiple waitlists, provided that the session times do not overlap.

  • 09

    I am no longer able to attend an activity I booked. How do I cancel?

    You may withdraw from an activity through your MBO account on desktop or mobile device. Navigate to the activity webpage of the booking you wish to cancel. Press the “My Account” button at the top right corner of the booking widget and log into your account. Press the “Schedule” tab and you will be able to view all your booked activities. To withdraw, press cancel on the right pane of the window. You will be sent a confirmation notification of the cancellation.

    If it is your first time withdrawing from a class, watch our cancellation video tutorial.

    Please be advised that if you are booking a drop-in activity the booking policy is now applicable. If you are registered for a drop-in activity and can no longer attend, you must withdraw from the booking no later than three hours prior to the activity.

  • 10

    What happens if I don’t cancel my booking?

    To early cancel and to avoid penalty, we ask that you cancel your reservation at least 3 hours prior to the start time.

    Late cancellations and no-shows will result in a penalty. If an individual has more than three missed bookings within a calendar month they will be subject to a two week suspension of their online booking privileges or they may pay a $10 administration fee to have their online privileges restored. With our new normal in place, we are operating at reduced capacities, and not withdrawing from an activity impacts fellow member’s ability to attend an activity. So please be kind and cancel promptly.

  • 11

    Where do I register for my activity?

    Registration for activities can be found on their respective pages on the richmondoval.ca website:

  • 12

    Will check-in be any different?

    To check-in for Group Fitness classes, please see the front desk. For all other bookings, please proceed to the specific check-in desk for your reserved activity. Note that early entry is not permitted.

  • 13

    Do you have an app?

    The Richmond Olympic Oval has an App available on both Apple and Android devices. Through the app, you can register and withdraw from activities, as well as review your scheduled activities.

  • 14

    How do I update my profile

    To update your personal information or to change your notification preferences, simply use your email and password to sign in with to your drop-in profile. Press the “My Info” tab and click on “Profile” to view your settings. If you wish to change your settings, simply press the “Edit” button and be sure to press save once finished. If it is your first time updating your information, watch our video tutorial here.

  • 15

    Will Mind Body send me emails?

    Mind Body will send emails or messages regarding your account, schedule updates and newsletters and promotions. You may update your preferences for all the aforementioned by choosing email, text message, both, or none for each category. To log in and edit your notification preferences, use your email and password to sign in with your existing account. Press the “My Info” tab and click on “Profile” to view your settings. If you wish to change your settings, simply press the “Edit” button and be sure to press save once finished.

  • 16

    Who do I contact for help?

    If you are having issues with your account or have questions, please email us at mbohelp@richmondoval.ca . Note that we do offer tech support for the App.

  • 01

    What is included in my Oval membership?

    • 20,000 sq ft Fitness Centre with a wide selection of cardio and strength equipment
    • Priority booking for 60+ drop-in fitness classes including RIDE, Athletic and Synergy Circuit
    • Drop-in ice and court activities
    • Table tennis
    • Drop-in batting cages
    • Climbing wall
    • Free admission to the Olympic Experience Museum
    • OVAL Sport Store – The official retail store at the Oval
    • Complimentary lockers, shower facilities and amenities
    • Member pricing on programs and services
  • 02

    Is parking included with my Oval membership?

    Parking is free for Monthly Continuous and Annual members aged 16 years or older with a valid driver’s licence. Please be aware that parking is limited. Check out our homepage for the most current parking information.

  • 03

    How much does an Oval membership cost?

    We offer different rates for different types of memberships and age groups, as well as a loyalty program.

  • 04

    I need to update my information. Where can I do this?

    To update your personal information or payment details, please click here to log into your account.

  • 05

    What are my membership payment options?

    Pay monthly or pay in full – the choice is yours!

  • 06

    Are there any age restrictions on membership?

    Yes, there are some age restrictions. Children aged 12 and under must be accompanied at all times by a parent or other responsible person aged 18-years or older, unless in a supervised, registered program (ex: skating lessons).

    In the fitness center, guests aged 15-years and older must complete a fitness orientation prior to using the Fitness Centre. Guests aged 13 or 14-years old must have completed a teen orientation and be under the direct supervision of a parent or other responsible person aged 18-years or older. The person providing this supervision must be a paid guest within arm’s length of the 13 or 14-year old at all times.

  • 07

    Can I put my membership on hold?

    Eligible memberships can be placed on hold up to two times per calendar year for a cumulative total of four months at no additional cost. To submit your hold request, please visit the front desk a minimum of 5 days before your hold start date.

    Membership holds for medical reasons must be accompanied by a doctor’s note that indicates the range of absence. Medical holds will not be included in the annual hold entitlement. Holds cannot be backdated. Cancellations may not overlap or run consecutively with a hold request. Members with a One Month or 10-Visit Pass are not eligible for holds.

  • 08

    What is the Oval’s cancellation policy?

    All requests to cancel must be submitted in-person and accompanied by a cancellation form. A minimum of 30 days notice is required. Any overdue payments or payments scheduled within 30 days of the request date will be payable at the time of cancellation. You will continue to have access to the Oval for the duration of your paid time. Cancellations may not overlap or run consecutively with a hold request. Cancellations cannot be backdated, including for reasons of lack of use.

    Annual memberships are not eligible for refunds. A member wishing to cancel will receive a prorated refund if the member provides written evidence of a medical condition that prevents them from using the facility. Members with a One Month or 10-Visit Pass are not eligible for cancellation and or refunds.

    All memberships and passes with the exception of drop-in passes can be cancelled within 10 days from the purchase date. The guest will be charged the number of visits used at the day admission rate prior to receiving a full refund.

  • 09

    Can I bring a friend?

    Absolutely! As a member, you receive 8 guest passes per year.

  • 10

    How and why should I set up an online account?

    Having an online account allows you to reserve a spot in a fitness class, register yourself and family members for programs and camps, manage your account and more! Come by the front desk or email us to help you set this up.

  • 11

    How can I update my account?

    Easily manage your information by logging into your Oval membership account.

  • 12

    Does the Oval have a referral program?

    Yes! Click here for more information on our Referral Program.

  • 13

    What is a member appreciation event?

    Throughout the year, we host a number of member appreciation events. It’s our chance to appreciate and recognize you – our community. Members can expect to find a variety of free demos, product samples and prize giveaways during these events. No event is the same, so make sure you attend as many as you can!

  • 14

    Do members get a discount at the Oval Sport Store?

    Yes! Members will occasionally get early access to sales. All members are notified via email before the sale begins.

  • 01

    What is a fitness consultation?

    This 30-minute one-on-one session with a personal trainer is offered to members so they can start or continue their wellness journey with fitness knowledge that is customized just for them.

  • 02

    What is OVALfit?

    OVALfit is a complete training experience with inspiring, immersive programs to condition your mind, body and spirit. Check out our RIDE and ATHLETIC classes, designed to bring out your inner athlete.

  • 03

    Can I attend all of the drop-in fitness classes?

    Yes! All drop-in fitness classes are included in your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time.

  • 01

    When does summer camp registration begin?

    Summer camp registration begins at midnight on May 1.

  • 02

    Where and when can I see the summer camp offerings?

    All of our summer camp offerings will be posted on our website as they become available on or before May 1.

  • 03

    What is the ratio for leaders to participants?

    There will be 1 leader for every 8 participants aged 6 years and up. There will be 1 leader for every 6 participants for our tot (4-5 yrs) camps, skating camps and climbing camps.

  • 04

    How many participants are allowed in each camp?

    Camps will typically hold 4-16 participants up to a maximum of 24 participants.

  • 05

    Where will be camps be held?

    Oval Sport Camps will be held both indoors or outdoors at the Richmond Olympic Oval and Dover Park. Adventure camps will go off-site for biking and out-trips. Please double check your camps description for their location. 

  • 06

    What is the schedule for each day?

    Weekly camp schedules will be shared online in the weeks leading up to camp, indicating activities they will participate in each day. Each camp includes a 15-minute snack break. Water breaks will happen throughout the day. 

  • 07

    Will my child be outside or leave the Oval?

    The simple answer is yes. Many sport camp activities will take place outdoors to source all of the Oval’s facilities. All participants are asked to arrive wearing sunscreen, bring a hat and lots of water. 

    Dover Neighbourhood Park is a Richmond Oval camp location. The address is 5580 Lynas Lane, Richmond, BC. Some camps are scheduled to take place here for all or part of the camp day. Please refer to camp descriptions and calendar for more information.  

    Some camps are scheduled to take place at off-site locations. Please refer to individual camp schedules for more details. If a camp is scheduled to go off-site, parents will be notified in advance, and all sign-in/out will take place at the Oval unless noted otherwise. We have many safety rules and protocols in place to ensure the safety of all campers while off-site.  

  • 08

    Where is camp sign-in and sign-out?

    For camps taking place at the Richmond Olympic Oval, sign-in and sign-out will take place on the North Plaza. A designated sign-in and sign-out location will be visible at Dover Park. A map may be provided for your reference. 

  • 09

    Where do I park for drop-off and pick-up?

    For camps taking place at the Richmond Olympic Oval, 15-minute free parking is available in the Oval’s underground parkade (entrance to parkade is located at the west side of the building). If you plan on parking for more than 15 minutes, parking rates are and parkade height information can be found on the Getting Here page. 

    For camps at Dover Park, street parking is available on Lynas Lane. Please use caution when parking and crossing the street. Please use designated crosswalks. 

  • 10

    What time is sign-in and sign-out?

    Camp start and end times are clearly stated on your camp registration. You may sign-in up to 10 minutes before the camp time. Please be respectful of our camp start and end times. If these times are not respected, additional charges may apply for extra supervision. Repeated incidents may result in dismissal from future camp participation.

  • 11

    Do I need to be there to sign my child in and out?

    Yes, all camp participants aged 12 and under must be signed in and out by an identified authorized individual. Authorized individual may be asked to provide photo ID at time of pick up. For children over the age of 12, parents must provide written consent to their child’s leader on the first day of camp for child to self sign-in/out.

  • 12

    Who is allowed to sign my child in and out?

    All participants must be signed in and out of camp by an identified authorized individual over the age of 12. If you are arranging for someone to pick up your child who isn’t on your authorized list, you must send a written permission slip and notify camp staff. For children over the age of 12, parents must provide written consent to their child’s leader on the first day of camp for child to self sign-in/out.

  • 13

    Do I need to sign a waiver?

    To participate in camp, all participants must have a signed waiver completed before the start of their camp. Waivers are included in the online registration process. For telephone and in-person registrations, a waiver will be sent to you via email and must be emailed back to us prior to Monday morning. We will not have paper waivers available to fill out at the Oval.

  • 14

    Do you need to be an Oval member to take part in camps?

    No, the Oval’s camps are open to both non-members and members.

  • 15

    How old does my child have to be to take part in the Oval's camps?

    Our Sport Camps include programming for children ages four and up.

  • 16

    What information does the Oval require for my child to participate?

    The parent or guardian must provide complete and accurate registration information for each participant including age, phone number, full address, emergency contact, relevant medical information and allergies at the time of registration. A waiver form MUST be signed for each participant before the first day of camp; participation in the camp cannot happen without it.

  • 17

    When do I need to pay for my child’s camp?

    The full camp payment must be made at the time of registration. We will not hold spots for participants without payment.

  • 18

    Can I sign up for more than one camp?

    Yes, participants can sign up for more than one camp. We offer both full-day and half-day camps. You can sign up for two half-day camps in the same week. Lunch supervision is free for those registered in a full-day, and those registered in both a morning and afternoon camp.

  • 19

    Can my child attend three out of five days of camp?

    Yes, but we don’t offer prorated program fees. Parents or guardians are responsible for letting the camp staff know about which day(s) the participant will not be there.

  • 20

    Can I use Extra Supervision for only one or two days?

    In order to use Extra Supervision, you must register and pay for the entire week of supervision care. Once you have registered you may use it as you need, but no refunds will be given for individual mornings, lunch hours and afternoons. Parents or guardians are responsible for notifying the Oval Camp staff about which day(s) the participant will not be there.

  • 21

    What should I do if the camp I want to register for is full?

    If you are interested in a camp that has already reached its registration capacity, please continue to check back. Spots may become available as we add camp leaders to our roster or participants change their schedule. You may also email us at camps@richmondoval.ca to express your interest in a camp. We cannot guarantee a spot for those waiting, but we will make every effort to keep requested siblings and friends together for the same sessions.

  • 22

    Can I cancel my child's registration?

    Oval Camps Refund, Withdrawal & Changes Policy can be found here.

  • 23

    Is lunch provided?

    No, lunch is not provided. Participants must bring their own peanut-free lunch and snacks with them. Participants will not have access to refrigerators or microwaves while at camp.

  • 24

    What should my child bring to camp?

    • Proper active clothing for indoor and outdoor activities. Running shoes with a non-marking sole. Sandals and flip flops will NOT be permitted. 
    • A healthy, peanut-free lunch and snack. Please help us keep the camps as nut-free as possible by choosing lunch and snack products that do not contain nuts. Participants will not have access to refrigerators or microwaves while at camp. 
    • Individual labelled water bottles 
    • Waterproof sunscreen and hat 
    • Gym bag/backpack to carry and keep track of belongings 
    • For programs involving skating: Warm clothes (mittens, hat, sweater/coat, long pants). Skates and helmets will be provided; however, participants may also bring their own. 
    • For programs involving swimming: Swimsuit and towel, change of clothes. 
    • For programs involving biking: A fully operational, 2-wheel bike (no training wheels), Bike helmet, Bike lock. 
    • Please DO NOT bring: Electronic equipment, cellphones, iPods and handheld games, extra money, pets, or unregistered friends or family. 

    *The Richmond Olympic Oval is not responsible for lost or stolen items. All items left behind will go in the Oval’s lost and found collection located at the front desk. 

  • 25

    How do you ensure the safety of my child while at camp?

    Holding the health and safety of our participants in the highest regard, our staff takes responsibility in determining the safety condition of all playing areas prior to commencing activity. The Richmond Olympic Oval’s sport camp leaders are certified in First Aid and are committed to providing a safe camp experience for your child. During our training sessions, emergency procedures are reviewed thoroughly.

  • 26

    What is the Oval’s policy on bullying?

    Absolutely NO bullying will be tolerated during camps. The Richmond Olympic Oval has the right to suspend participation to anyone acting in a manner that is deemed to be unsafe or inappropriate.

  • 27

    Are camp participants required to wear a mask?

    Wearing a mask while participating in Oval Sport Camps is optional. Participants will be in charge of self-regulating mask wear.

  • 28

    How often will participants be washing their hands?

    Participants will be washing their hands periodically and as needed throughout the day. They will wash their hands before and after snack and lunch, after using the washroom, and after sneezing or coughing.

  • 29

    What should I do if my child is sick?

    If a participant is sick and contagious, please be respectful of other participants and keep germs away! It’s the responsibility of the parent/guardian to notify camp staff if their child is going to be absent for any portion of their  camp. A request for a refund can be submitted to camps@richmondoval.ca with the inclusion of a doctor’s note. All refunds are at the discretion of the Camp Programmer.

  • 30

    What happens if a child becomes sick while at camp?

    If the child becomes sick while at camp, the child will be immediately separated from the rest of the children and a parent or caregiver must pick up their child promptly once notified.

  • 31

    What should I do if my child requires medication to be taken while at camp?

    If a participant requires medication to be taken when camp is in session, the parent or guardian is responsible for notifying the camp staff. Medication must be stored securely and in a location known to camp staff. Under no circumstances will the Richmond Olympic Oval staff be responsible for administering medication to participants.

  • 32

    What should I do if my child has a medical condition and/or allergies?

    If a participant has a current medical condition, it is the responsibility of the parent/guardian to indicate so on the program registration form. Medical information will be communicated to camp leaders helping to determine the severity of any potential medical emergency. All Epi-Pens must be stored securely and in a location known to camp staff.

  • 33

    What happens if there is an accident or emergency involving my child at camp?

    In the event of a medical emergency during a camp, appropriate steps to respond to the emergency will be taken. The participant’s parent/guardian/designated emergency contact will be notified as soon as possible by camp staff.

  • 34

    My 9-year old falls into both age brackets. Which camp should we choose?

    Our camps are designed to be inclusive for age and skill levels, as not all children develop at the same pace. We want to ensure the best camp experience possible. If the 9-year-old is a beginner, the younger option may be the best choice. If they are looking for a challenge and are comfortable with competition, the older option might be best. Choose the camp that will best suit their skills and comfort level.

  • 35

    What hockey equipment does my child need to participate in hockey camps?

    • Helmet with cage (CSA approved)
    • Neck guard
    • Shoulder pads
    • Elbow pads
    • Jock/Jill
    • Hockey pants
    • Shin pads
    • Hockey socks
    • Tape
    • Hockey skates (skates should be sharp and ready for skating before the first day of camp, as there will be no opportunities to sharpen skates during camp hours)
    • Stick
    • Mouth guard
    • Hockey gloves
    • Change of clothes for under gear and off-ice activities
    • Running shoes with a non-marking sole
  • 36

    How long are Hockey Camps and Power Skating Camps on-ice?

    Hockey Skills Development Camp (6-9 years) and Power Skating Camp will be on ice for 60-90 minutes each day. Hockey Tot Camp will be designated 60-90 minutes each day but may be adjusted to account for adapting to the fatigue levels of the participants.

  • 37

    What will the campers do when they aren't on the ice?

    Oval camp leaders will take the participants through various off-ice training routines each day. Each session will be designed to be fun and engaging, while fitting the appropriate age and skill level.

  • 1

    What is your refund policy?

    For group Learn to Skate lessons and all court programs full refunds are available until 7 days prior to the start of the program. Within 7 days of the program start date, a $25 administration fee will be charged. No refunds are accepted after the first class.

  • 2

    Can I drop my child off for lessons or am I required to stay?

    All youth programs require parents or guardians to stay for the entirety of the program. For skating and hockey programs parents will need to help dress participants. Parents may also be required to take their kids to the bathroom during the lesson.

  • 3

    What should I bring to my Childs program?

    Please dress in gym attire for court programs (running shoes, t-shirt, shorts) and remember to bring lots of water. Full hockey gear is required for our hockey programs (exceptions can be made for hockey tots). Skate rentals and helmet rentals are included in the price of Learn to Skate lessons. Please bring gloves or mittens for Learn to Skate.

  • 4

    How many kids will be in my Childs program?

    We have an instructor ratio of 1:6 for ages 3-5yrs and 1:8 for ages 6-12yrs. Classes may be smaller depending on registration.

  • 5

    Is there space at the ice rink to get ready?

    Seats and benches are provided around the ice rink to put on skates and snow pants etc. If you would like to speed up the process you can partially change before arriving. We do not recommend putting on skates before entering the building as the participant may have difficult walking up the stairs.

  • 6

    Do you have an elevator?

    Yes, please see the front desk for elevator access.

  • 7

    Can I go on the ice with my child for the lesson?

    Only participants and instructors are allowed on the ice. Parents and guardians can watch from the side of the rink behind the glass.

  • 8

    The parking lot is full, where do I park?

    Alternate parking locations are available walking distance to the Richmond Olympic Oval. Please visit our Getting Here page for a map of alternate parking locations.

  • 01

    Is climbing a sport?

    Yes! Climbing is an activity enjoyed by many, but it is also a competitive sport.  Climbing will be included for the first time in the Olympics in Tokyo 2021, but already has a robust competitive scene around the world, with many regional, national, and international competitions each year.

  • 02

    How do you compete?

    The sport of climbing is divided into 3 disciplines.

    • Speed climbing features head to head racing on a standardized route. Beat your opponent to the top and you can claim victory!
    • Bouldering challenges strength and problem solving with short but powerful sequences.  Get to the top of these problems in the fewest number of attempts to rank 1st.
    • Difficulty climbing tests your endurance and mental toughness.  Climb higher than your competitors on the wall and you will stand higher than them on the podium.  Careful though because you only get one attempt at these towering routes.
  • 03

    When are the competitions?

    In the Greater Vancouver area, the majority of competitions are bouldering and difficulty.  (This is due to speed climbing being historically less popular; very few gyms in North America have an official speed climbing route).  The local competitive season runs from October through May, and is divided into two parts.  The Bouldering season which ends in Canadian Bouldering nationals in January, and the Difficulty/Speed season which ends in Canadian Nationals at the end of May.

  • 04

    Is climbing a team sport?

    Absolutely!  Just like many other individual sports, climbers benefit from being around supportive and like-minded individuals.  When the athletes are performing, it is just them and the wall.  But having support from your coaches and teammates in training and during the competition can make all the difference.  There are many proven benefits to being a member of a team, and this applies to more than just climbing performance during competition. Being part of a team generates friendships, camaraderie, cooperation and leadership skills.

  • 05

    What if I don’t like competing?

    No problem! Climbing is enjoyed by many people for many different reasons. Whatever your climbing goals are, we will help you achieve it.

  • 06

    How can I find out more about Climbing Competitions?

    Competitive climbing in British Columbia is sanctioned by the Provincial Sport Organization SportClimbingBC which is itself a member of the National Sport Organization Climbing Escalade Canada.

  • 07

    Do I need special equipment?

    Climbing does not require a large or expensive outlay for equipment.  For bouldering, just a pair of shoes and a chalk bag.  For difficulty, add on a harness and a belay device.  The Richmond Oval does have a limited selection of rental shoes and harnesses, and these are appropriate for learning how to climb.  However, athletes pursuing the sport will need to have their own equipment (Shoes and Chalk at a minimum).  The Oval Sport Store at the has a selection of Black Diamond equipment (Shoes, Harness, Belay device).

  • 08

    Can I train for climbing?

    Of course!  Actually, it does not take very long for most people to learn the fundamentals of the rope safety systems and basic climbing technique.  Training for climbing is best done under the guidance of an experienced coach.  All of the programming for sport climbing done here at the Oval is in accordance to the principles laid out in the Long-Term Athlete Development plan published by Climbing Escalade Canada.

  • 09

    What programs do you offer?

    The Oval has a variety of programs for all ages and abilities.  Our Learn to Belay 13+ course will teach people age 13 and up the basics of belaying and gym safety and get you started on your journey of climbing, while the Sport Climbing programs provide youth age 6-17 the opportunity to participate in the sport of climbing from the ground up.  For older athletes looking increase their climbing ability, we also have a very comprehensive adult technique course as well as a Learn to Lead Climb 16+ course for those climbers who are keen to challenge themselves on our wall.

Still have questions? Contact us and we'll help.

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