FAQS

Everything you need to know

  • 01

    What is included in my Oval membership?

    • 20,000 sq ft Fitness Centre with a wide selection of cardio and strength equipment
    • Priority booking for 60+ drop-in fitness classes including RIDE, Athletic and Synergy Circuit
    • Drop-in ice and court activities
    • Table tennis
    • Drop-in batting cages
    • Climbing wall
    • Free admission to the Olympic Experience Museum
    • OVAL Sport Store – The official retail store at the Oval
    • Complimentary lockers, shower facilities and amenities
    • Member pricing on programs and services
  • 02

    Is parking included with my Oval membership?

    Parking is free for Monthly Continuous and Annual members aged 16 years or older with a valid driver’s licence. Please be aware that parking is limited. Check out our homepage for the most current parking information.

  • 03

    How much does an Oval membership cost?

    We offer different rates for different types of memberships and age groups, as well as a loyalty program.

  • 04

    What are my membership payment options?

    Pay monthly or pay in full – the choice is yours!

  • 05

    Are there any age restrictions on membership?

    Yes, there are some age restrictions. Children aged 12 and under must be accompanied at all times by a parent or other responsible person aged 18-years or older, unless in a supervised, registered program (ex: skating lessons).

    In the fitness center, guests aged 15-years and older must complete a fitness orientation prior to using the Fitness Centre. Guests aged 13 or 14-years old must have completed a teen orientation and be under the direct supervision of a parent or other responsible person aged 18-years or older. The person providing this supervision must be a paid guest within arm’s length of the 13 or 14-year old at all times.

  • 06

    Can I put my membership on hold?

    Eligible memberships can be placed on hold up to two times per calendar year for a cumulative total of four months at no additional cost. To submit your hold request, please visit the front desk a minimum of 5 days before your hold start date.

    Membership holds for medical reasons must be accompanied by a doctor’s note that indicates the range of absence. Medical holds will not be included in the annual hold entitlement. Holds cannot be backdated. Cancellations may not overlap or run consecutively with a hold request. Members with a One Month or 10-Visit Pass are not eligible for holds.

  • 07

    What is the Oval’s cancellation policy?

    All requests to cancel must be submitted in-person and accompanied by a cancellation form. A minimum of 30 days notice is required. Any overdue payments or payments scheduled within 30 days of the request date will be payable at the time of cancellation. You will continue to have access to the Oval for the duration of your paid time. Cancellations may not overlap or run consecutively with a hold request. Cancellations cannot be backdated, including for reasons of lack of use.

    Annual memberships are not eligible for refunds. A member wishing to cancel will receive a prorated refund if the member provides written evidence of a medical condition that prevents them from using the facility. Members with a One Month or 10-Visit Pass are not eligible for cancellation and or refunds.

    All memberships and passes with the exception of drop-in passes can be cancelled within 10 days from the purchase date. The guest will be charged the number of visits used at the day admission rate prior to receiving a full refund.

  • 08

    Can I bring a friend?

    Absolutely! As a member, you receive 8 guest passes per year.

  • 09

    How and why should I set up an online account?

    Having an online account allows you to reserve a spot in a fitness class, register yourself and family members for programs and camps, manage your account and more! Come by the front desk or email us to help you set this up.

  • 10

    How can I update my account?

    Easily manage your information by logging into your Oval membership account.

  • 11

    Does the Oval have a referral program?

    Yes! Click here for more information on our Referral Program.

  • 12

    Does the Oval offer child minding services?

    The Oval offers a safe, engaging and dynamic environment for children ages 6-weeks to 11-years old. Click here for hours of operation and pricing.

  • 13

    Who is eligible for a free child membership?

    Any new member aged 19 or older can receive up to two free child memberships (ages 6–12 years) at the time of membership registration. Current members receive this benefit when they register their children for a camp or program. Both parent and child must be living at the same address to qualify.

  • 14

    What is a member appreciation event?

    Throughout the year, we host a number of member appreciation events. It’s our chance to appreciate and recognize you – our community. Members can expect to find a variety of free demos, product samples and prize giveaways during these events. No event is the same, so make sure you attend as many as you can!

  • 15

    Do members get a discount at the Oval Sport Store?

    Yes! Members will occasionally get early access to sales. All members are notified via email before the sale begins.

  • 01

    What is a fitness consultation?

    This 30-minute one-on-one session with a personal trainer is offered to members so they can start or continue their wellness journey with fitness knowledge that is customized just for them.

  • 02

    What is OVALfit?

    OVALfit is a complete training experience with inspiring, immersive programs to condition your mind, body and spirit. Check out our RIDE and ATHLETIC classes, designed to bring out your inner athlete.

  • 03

    Can I attend all of the drop-in fitness classes?

    Yes! All drop-in fitness classes are included in your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time.

  • 01

    Do you need to be an Oval member to take part in camps?

    No, the Oval’s camps are open to both non-members and members.

  • 02

    How old does my child have to be to take part in the Oval's camps?

    Our Sport Camps include programming for children ages four and up.

  • 03

    What information does the Oval require for my child to participate?

    The parent or guardian must provide complete and accurate registration information for each participant including age, gender, phone number, full address, emergency contact, relevant medical information and allergies at the time of registration. A waiver form MUST be signed for each participant before the first day of camp; participation in the camp cannot happen without it.

  • 04

    When do I need to pay for my child’s camp?

    The full camp payment must be made at the time of registration. We will not hold spots for participants without payment.

  • 05

    Does the Oval offer any discounts?

    Oval Members receive 10% off Oval Sport Camps. Sport Camp participants must be a Monthly Continuous or Annual member.

  • 06

    Can I sign up for more than one camp?

    Yes, participants can sign up for more than one camp. We offer both full-day and half-day camps. You can sign up for two half-day camps in the same week. If you spend a full day at the Oval, but are in both a morning and afternoon camp, please sign up for lunch supervision. Lunch supervision is free for those registered in a full-day, and those registered in both a morning and afternoon camp.

  • 07

    Can my child attend three out of five days of camp?

    Yes, but we don’t offer prorated program fees. Parents or guardians are responsible for letting the camp staff know about which day(s) the participant will not be there.

  • 08

    Can I use Extra Supervision for only one or two days?

    In order to use Extra Supervision, you must register and pay for the entire week of supervision care. Once you have registered you may use it as you need, but no refunds will be given for individual mornings, lunch hours and afternoons. Parents or guardians are responsible for notifying the Oval Camp staff about which day(s) the participant will not be there.

  • 09

    My 9-year old falls into both age brackets. Which camp should we choose?

    Our camps are designed to be inclusive for age and skill levels, as not all children develop at the same pace. We want to ensure the best camp experience possible. If the 9-year-old is a beginner, the younger option may be the best choice. If they are looking for a challenge and are comfortable with competition, the older option might be best. Choose the camp that will best suit their skills and comfort level.

  • 10

    What should I do if the camp I want to register for is full?

    If you are interested in a camp that has already reached its registration capacity, please ask to be placed on the waitlist. You will be contacted if a registration slot becomes available or if there is enough interest to open another camp. No payment is required to be placed on a waitlist.

  • 11

    How do I know if there's a spot available when I'm on the waitlist?

    Those on a waitlist will be notified by email and given instructions on how to register from the waitlist. In most cases, we will need your response within 24 hours or your spot may be forfeited.

  • 12

    What happens if I am able to enroll one child, but my other child is waitlisted?

    Please register the first camper, add the second camper to the waitlist and email us at camps@richmondoval.ca. We cannot guarantee a spot for those on the waitlist, but we will make every effort to keep requested siblings and friends together for the same sessions.

  • 13

    Can I cancel my child's registration?

    You may cancel your child’s registration; however, refund requests are subject to the dates listed below. Requests for a refund or transfer after these dates are at the discretion of the Camp Programmer and are subject to an administration fee of $25.

    • All Winter Break Camps are non-refundable or transferable after December 1.
    • All Spring Break Camps are non-refundable or transferable after March 1.
    • All July Summer Sport Camps are non-refundable or transferable after June 1.
    • All August Summer Sport Camps are non-refundable or transferable after July 1.
    • All Pro D Day Camps are non-refundable or transferable.
  • 14

    What is the schedule for each day?

    In the week leading up to camp, every participant will be sent an email with details about their camp(s), indicating activities they will participate in each day. Camps start at 9:00am every day and include a 15-minute morning snack break, an hour lunch period from 12:00pm-1:00pm and a 15-minute afternoon snack break. Water breaks will happen throughout the day.

  • 15

    Will my child be outside or leave the Oval?

    The majority of our Sport Camp activities stay on-site. If a camp is scheduled to go off-site, parents will be notified in advance. We have many safety rules and protocols in place to ensure the safety of all campers while off-site.

    Get Skills camp will visit Dover Park 1-2 times during the week. Get Outdoors, Get Wet, Outdoor Athlete and paddling and rowing camps all involve regular scheduled off-site activities.

    Lunch hours and other activities may be spent outside on the Oval Plaza or front field. For this reason, we ask that all
    participants come equipped with a hat and sunscreen each day.

  • 16

    Is lunch provided?

    No, lunch is not provided. Participants must bring their own peanut-free lunch and snacks with them. Participants will not have access to refrigerators or microwaves while at camp.

  • 17

    What should my child bring to camp?

    • Proper active clothing for indoor and outdoor activities. Running shoes with a non-marking sole. Sandals and flip flops will NOT be permitted.
    • A healthy, peanut-free lunch and snack. Please help us keep the camps as nut-free as possible by choosing lunch and snack products that do not contain nuts. Participants will not have access to refrigerators or microwaves while at camp.
    • Individual labelled water bottles
    • Waterproof sunscreen and hat
    • Gym bag/backpack to carry and keep track of belongings

    For programs involving skating:

    • Warm clothes (mittens, hat, sweater/coat, long pants)
    • Skates and helmets will be provided; however, participants may also bring their own.

    For programs involving swimming:

    • Swimsuit and towel
    • Change of clothes

    For programs involving biking:

    • A fully operational, 2-wheel bike (no training wheels)
    • Bike helmet
    • Bike lock

    *The Richmond Olympic Oval is not responsible for lost or stolen items. All items left behind will go in the Oval’s lost and found collection located at the front desk.

    Please DO NOT bring:

    • Electronic equipment, cellphones, iPods and handheld games
    • Extra money
    • Pets
    • Unregistered friends/family
  • 18

    Where do participants meet every day?

    The sports camp greeting area is on the second floor of the Oval. Please follow signs to the Activity Level. A map of the Oval will be emailed to you in advance.

  • 19

    Where do I park for drop-off and pick-up?

    For camp drop-off and pick-up, 20-minute free parking is available at the Oval in the underground parkade (entrance to parkade is located at the west side of the building).

    If you plan on parking for more than 20 minutes, parking fees are $2 per hour up to a max of $15 per day. Parkade max height is 6’11”.

  • 20

    What time is sign-in and sign-out?

    Sign-in begins 15 minutes before camp time. 8:45am for full day and morning camps and 12:45pm for afternoon camps. Sign-out occurs at the end of camp and will take place for 15 minutes afterwards. 12:00pm-12:15pm and 4:00pm-4:15pm.

    Please be respectful of our sign-in and sign-out times. If these times are not respected, additional charges may apply for extra supervision. Repeated incidents may result in dismissal from future camp participation.

  • 21

    Do I need to be there to sign my child in and out?

    Yes, all participants under the age of 12 must be signed in and out by an identified authorized individual. For participants over the age 12, signed consent is needed on the registration form for any participant who does not require a parent/guardian to sign them out. Participants who sign themselves out may only do so at the designated end time of their camp.

  • 22

    Who is allowed to sign my child in and out?

    All participants must be signed in and out of camp by an identified authorized individual over the age of 12. If you are arranging for someone to pick up your child who isn’t on your authorized list, you must send a written permission slip and notify camp staff.

  • 23

    How do you ensure the safety of my child while at camp?

    Holding the health and safety of our participants in the highest regard, our staff takes responsibility in determining the safety condition of all playing areas prior to commencing activity. The Richmond Olympic Oval’s sport camp leaders are certified in First Aid and are committed to providing a safe camp experience for your child. During our training sessions, emergency procedures are reviewed thoroughly.

  • 24

    What is the Oval’s policy on bullying?

    Absolutely NO bullying will be tolerated during camps. The Richmond Olympic Oval has the right to suspend participation to anyone acting in a manner that is deemed to be unsafe or inappropriate.

  • 25

    What should I do if my child is sick?

    If a participant is sick and contagious, please be respectful of other participants and keep germs away! It’s the responsibility of the parent/guardian to notify camp staff if their child is going to be absent for any portion of their  camp. A request for a refund can be submitted to camps@richmondoval.ca with the inclusion of a doctor’s note. All refunds are at the discretion of the Camp Programmer.

  • 26

    What should I do if my child requires medication to be taken while at camp?

    If a participant requires medication to be taken when camp is in session, the parent or guardian is responsible for notifying the camp staff. Medication must be stored securely and in a location known to camp staff. Under no circumstances will the Richmond Olympic Oval staff be responsible for administering medication to participants.

  • 27

    What should I do if my child has a medical condition and/or allergies?

    If a participant has a current medical condition, it is the responsibility of the parent/guardian to indicate so on the program registration form. Medical information will be communicated to camp leaders helping to determine the severity of any potential medical emergency.

    All Epi-Pens must be stored securely and in a location known to camp staff.

  • 28

    What happens if there is an accident or emergency involving my child at camp?

    In the event of a medical emergency during a camp, appropriate steps to respond to the emergency will be taken. The participant’s parent/guardian/designated emergency contact will be notified as soon as possible by camp staff.

  • 29

    Do participants of Learn to Row Camp meet the prerequisite to row at the UBC Boathouse?

    Yes.

  • 30

    What type of equipment is involved in the fencing camps?

    All of the equipment meets international fencing safety standards. The participants will receive a glove, jacket and mask while at camp. The foil has a rubber soft tip.

  • 31

    How long are Hockey Camps and Power Skating Camps on-ice?

    Hockey Skills Development Camp (6-9 years) and Power Skating Camp will be on ice for 60-90 minutes each day. Hockey Tot Camp will be designated 60-90 minutes each day but may be adjusted to account for adapting to the fatigue levels of the participants.

  • 32

    What will the campers do when they aren't on the ice?

    Oval hockey instructors will take the participants through various off-ice training routines each day. Each session will be designed to be fun and engaging, while fitting the appropriate age and skill level.

  • 33

    What hockey equipment does my child need to participate?

    • Helmet with cage (CSA approved)
    • Neck guard
    • Shoulder pads
    • Elbow pads
    • Jock/Jill
    • Hockey pants
    • Shin pads
    • Hockey socks
    • Tape
    • Hockey skates (skates should be sharp and ready for skating before the first day of camp, as there will be no opportunities to sharpen skates during camp hours)
    • Stick
    • Mouth guard
    • Hockey gloves
    • Change of clothes for under gear and off-ice activities
    • Running shoes with a non-marking sole
  • 01

    How many people can fit into the party room?

    Our birthday party rooms are located on the second level and can accommodate between 30-50 people, including parents.

  • 02

    What if more than the suggested number of children want to attend the party I'm hosting?

    The additional cost is $70, which allows you to have 4-15 more participants (will vary depending on party package).

  • 03

    What is involved within each theme of the All Star Sports Party?

    Your sports fan can choose their favourite sport – Basketball, Soccer, Badminton and Table Tennis or Volleyball. An hour of activity will include fun-filled mini games and challenges based on the chosen theme. Mini games will incorporate fundamental skills for children of all levels.

    The Fun Relays and Games is a great theme for children who do not necessarily have one favourite sport. It includes a variety of games that challenge participants with a number of different movements such as leaping, rolling, balancing, crawling, cutting and dodging. This theme will also incorporate open court games, like capture the flag, dodgeball or gaga ball.

    The Gold Medal Games package is very similar to Fun Relays and Games, but it incorporates more of an Olympic feel. The kids will play Olympic-themed games with the option of representing their country of choice. A bunch of other open court games are also included.

  • 04

    Can I choose more than one theme for the All-star Sports Party?

    Yes – you can choose more than one theme for your party. Your sport leader will spend half of the hour on one theme and the other half hour with the second theme.

  • 05

    What activities are included in the Toddler Roll & Rumble Package?

    The toddler party activities include soft tumbling mats and slides. Our sport leaders will set up a relay and obstacle course for the toddlers to run through. They may also bring in a parachute, horseshoes, softballs, small dodgeballs and targets for kicking and throwing. All of the activities are designed to encourage active discovery of striking, catching and body awareness, all while having fun!

  • 06

    Will the party room be decorated?

    We will set the party room up with tables and chairs before you arrive. You are welcome to come in 30 minutes before your guests arrive to decorate the room for your party. As long as all of the decorations come down at the end of the party without damage to the party room, banners, balloons, and more are all welcome!

  • 07

    What are some items I may need to bring?

    Here are a few ideas of what you may want to bring for your child’s birthday party:

    • Cooler for your cake
    • Lighter and candles for your cake
    • Serving utensils
    • Table cloths for the party tables (inquire with your coordinator for the exact size of the tables)
    • Fun decorations for the party room
    • Big smiles and lots of energy ready for an exciting and active party!
  • 01

    Is climbing a sport?

    Yes! Climbing is an activity enjoyed by many, but it is also a competitive sport.  Climbing will be included for the first time in the Olympics in Tokyo 2021, but already has a robust competitive scene around the world, with many regional, national, and international competitions each year.

  • 02

    How do you compete?

    The sport of climbing is divided into 3 disciplines.

    • Speed climbing features head to head racing on a standardized route. Beat your opponent to the top and you can claim victory!
    • Bouldering challenges strength and problem solving with short but powerful sequences.  Get to the top of these problems in the fewest number of attempts to rank 1st.
    • Difficulty climbing tests your endurance and mental toughness.  Climb higher than your competitors on the wall and you will stand higher than them on the podium.  Careful though because you only get one attempt at these towering routes.
  • 03

    When are the competitions?

    In the Greater Vancouver area, the majority of competitions are bouldering and difficulty.  (This is due to speed climbing being historically less popular; very few gyms in North America have an official speed climbing route).  The local competitive season runs from October through May, and is divided into two parts.  The Bouldering season which ends in Canadian Bouldering nationals in January, and the Difficulty/Speed season which ends in Canadian Nationals at the end of May.

  • 04

    Is climbing a team sport?

    Absolutely!  Just like many other individual sports, climbers benefit from being around supportive and like-minded individuals.  When the athletes are performing, it is just them and the wall.  But having support from your coaches and teammates in training and during the competition can make all the difference.  There are many proven benefits to being a member of a team, and this applies to more than just climbing performance during competition. Being part of a team generates friendships, camaraderie, cooperation and leadership skills.

  • 05

    What if I don’t like competing?

    No problem! Climbing is enjoyed by many people for many different reasons. Whatever your climbing goals are, we will help you achieve it.

  • 06

    How can I find out more about Climbing Competitions?

    Competitive climbing in British Columbia is sanctioned by the Provincial Sport Organization SportClimbingBC which is itself a member of the National Sport Organization Climbing Escalade Canada.

  • 07

    Do I need special equipment?

    Climbing does not require a large or expensive outlay for equipment.  For bouldering, just a pair of shoes and a chalk bag.  For difficulty, add on a harness and a belay device.  The Richmond Oval does have a limited selection of rental shoes and harnesses, and these are appropriate for learning how to climb.  However, athletes pursuing the sport will need to have their own equipment (Shoes and Chalk at a minimum).  The Oval Sport Store at the has a selection of Black Diamond equipment (Shoes, Harness, Belay device).

  • 08

    Can I train for climbing?

    Of course!  Actually, it does not take very long for most people to learn the fundamentals of the rope safety systems and basic climbing technique.  Training for climbing is best done under the guidance of an experienced coach.  All of the programming for sport climbing done here at the Oval is in accordance to the principles laid out in the Long-Term Athlete Development plan published by Climbing Escalade Canada.

  • 09

    What programs do you offer?

    The Oval has a variety of programs for all ages and abilities.  Our Learn to Belay 13+ course will teach people age 13 and up the basics of belaying and gym safety and get you started on your journey of climbing, while the Sport Climbing programs provide youth age 6-17 the opportunity to participate in the sport of climbing from the ground up.  For older athletes looking increase their climbing ability, we also have a very comprehensive adult technique course as well as a Learn to Lead Climb 16+ course for those climbers who are keen to challenge themselves on our wall.

Still have questions? Contact us and we'll help.

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