Everything you need to know

  • 01

    What is Mind Body Online (MBO)?

    MBO is a software specific for Oval drop-in classes and activities only. The software has been integrated directly into the richmondoval.ca website on the individual drop-in pages.

  • 02

    Do I have to be a member to use MBO?

    Both Members and the general public may book a drop-in activity at richmondoval.ca using the MBO system. Individuals who do not hold a valid membership at the Oval are able to pay the drop-in rate through website on desktop, mobile and through the app. While online registration is strongly encouraged, registration by phone and in-person is available.

  • 03

    I'm locked out of my account. What do I do?

    The security of your account is of the utmost importance, and Mind Body Oline has protocols in place to guard against “brute force” hack attempts and password guessing. For this reason, we’ll temporarily lock your account after a number of successive failed login attempts.

    How long until my account is unlocked?

    Your MBO account will be automatically unlocked after five minutes.

    How can I get back into my account before the 5 minutes is up?

    Neither MBO nor the Richmond Olympic Oval can lift this lockout before the 5-minute lockout period is over. Resetting your password also does not impact the lockout but resetting is still recommended if your password is not recognized.

  • 04

    How do I make a booking through MBO?

    See video tutorial here. Note that family accounts and multi-member bookings are not available with the Mind Body system. To book, each individual must have their own account with a unique email and password.

  • 05

    Will bookings for OVALfit RIDE classes change?

    All RIDE Classes are integrated with Stages™ Studio+.

    When a guest registers for a RIDE class, the rider will receive an additional email from Stages™ flight with assigned bike details. This email will include instructions on how to change the bike selection if participants wish to move. Note, login to Stages™ Studio+ account is separate from MBO Login. Your password reset can be completed at stagescloud.com.

    All workout details and data will be emailed after class according to Stages™ Studio+ settings.


  • 06

    I am not a member. How do I pay for drop-in?

    You may pay for a drop-in session online using a credit card.

  • 07

    How do I register for a Waitlist?

    See our video tutorial here.

  • 08

    Can I be on multiple waitlists at the same time?

    Individuals may reserve spots on multiple waitlists, provided that the session times do not overlap.

  • 09

    I am no longer able to attend an activity I booked. How do I cancel?

    You may withdraw from an activity through your MBO account on desktop or mobile device. Navigate to the activity webpage of the booking you wish to cancel. Press the “My Account” button at the top right corner of the booking widget and log into your account. Press the “Schedule” tab and you will be able to view all your booked activities. To withdraw, press cancel on the right pane of the window. You will be sent a confirmation notification of the cancellation.

    If it is your first time withdrawing from a class, watch our cancellation video tutorial.

    Please be advised that if you are booking a drop-in activity the booking policy is now applicable. If you are registered for a drop-in activity and can no longer attend, you must withdraw from the booking no later than three hours prior to the activity.

  • 10

    What happens if I don’t cancel my booking?

    To early cancel and to avoid penalty, we ask that you cancel your reservation at least 3 hours prior to the start time.

    Late cancellations and no-shows will result in a penalty. If an individual has more than three missed bookings within a calendar month they will be subject to a two week suspension of their online booking privileges or they may pay a $10 administration fee to have their online privileges restored. With our new normal in place, we are operating at reduced capacities, and not withdrawing from an activity impacts fellow member’s ability to attend an activity. So please be kind and cancel promptly.

  • 11

    Where do I register for my activity?

    Registration for activities can be found on their respective pages on the richmondoval.ca website:

  • 12

    Will check-in be any different?

    To check-in for Group Fitness classes, please see the front desk. For all other bookings, please proceed to the specific check-in desk for your reserved activity. Note that early entry is not permitted.

  • 13

    Do you have an app?

    The Richmond Olympic Oval has an App available on both Apple and Android devices. Through the app, you can register and withdraw from activities, as well as review your scheduled activities.

  • 14

    How do I update my profile

    To update your personal information or to change your notification preferences, simply use your email and password to sign in with to your drop-in profile. Press the “My Info” tab and click on “Profile” to view your settings. If you wish to change your settings, simply press the “Edit” button and be sure to press save once finished. If it is your first time updating your information, watch our video tutorial here.

  • 15

    Will Mind Body send me emails?

    Mind Body will send emails or messages regarding your account, schedule updates and newsletters and promotions. You may update your preferences for all the aforementioned by choosing email, text message, both, or none for each category. To log in and edit your notification preferences, use your email and password to sign in with your existing account. Press the “My Info” tab and click on “Profile” to view your settings. If you wish to change your settings, simply press the “Edit” button and be sure to press save once finished.

  • 16

    Who do I contact for help?

    If you are having issues with your account or have questions, please email us at mbohelp@richmondoval.ca . Note that we do offer tech support for the App.

  • 01

    What is included in my Oval membership?

    • 20,000 sq ft Fitness Centre with a wide selection of cardio and strength equipment
    • Priority booking for 60+ drop-in fitness classes including RIDE, Athletic and Synergy Circuit
    • Drop-in ice and court activities
    • Table tennis
    • Drop-in batting cages
    • Climbing wall
    • Free admission to the Olympic Experience Museum
    • OVAL Sport Store – The official retail store at the Oval
    • Complimentary lockers, shower facilities and amenities
    • Member pricing on programs and services
  • 02

    Is parking included with my Oval membership?

    Parking is free for Monthly Continuous and Annual members aged 16 years or older with a valid driver’s licence. Please be aware that parking is limited. Check out our homepage for the most current parking information.

  • 03

    How much does an Oval membership cost?

    We offer different rates for different types of memberships and age groups, as well as a loyalty program.

  • 04

    I need to update my information. Where can I do this?

    To update your personal information or payment details, please click here to log into your account.

  • 05

    What are my membership payment options?

    Pay monthly or pay in full – the choice is yours!

  • 06

    Are there any age restrictions on membership?

    Yes, there are some age restrictions. Children aged 12 and under must be accompanied at all times by a parent or other responsible person aged 18-years or older, unless in a supervised, registered program (ex: skating lessons).

    In the fitness center, guests aged 15-years and older must complete a fitness orientation prior to using the Fitness Centre. Guests aged 13 or 14-years old must have completed a teen orientation and be under the direct supervision of a parent or other responsible person aged 18-years or older. The person providing this supervision must be a paid guest within arm’s length of the 13 or 14-year old at all times.

  • 07

    Can I put my membership on hold?

    Eligible memberships can be placed on hold up to two times per calendar year for a cumulative total of four months at no additional cost. To submit your hold request, please visit the front desk a minimum of 5 days before your hold start date.

    Membership holds for medical reasons must be accompanied by a doctor’s note that indicates the range of absence. Medical holds will not be included in the annual hold entitlement. Holds cannot be backdated. Cancellations may not overlap or run consecutively with a hold request. Members with a One Month or 10-Visit Pass are not eligible for holds.

  • 08

    What is the Oval’s cancellation policy?

    All requests to cancel must be submitted in-person and accompanied by a cancellation form. A minimum of 30 days notice is required. Any overdue payments or payments scheduled within 30 days of the request date will be payable at the time of cancellation. You will continue to have access to the Oval for the duration of your paid time. Cancellations may not overlap or run consecutively with a hold request. Cancellations cannot be backdated, including for reasons of lack of use.

    Annual memberships are not eligible for refunds. A member wishing to cancel will receive a prorated refund if the member provides written evidence of a medical condition that prevents them from using the facility. Members with a One Month or 10-Visit Pass are not eligible for cancellation and or refunds.

    All memberships and passes with the exception of drop-in passes can be cancelled within 10 days from the purchase date. The guest will be charged the number of visits used at the day admission rate prior to receiving a full refund.

  • 09

    Can I bring a friend?

    Absolutely! As a member, you receive 8 guest passes per year.

  • 10

    How and why should I set up an online account?

    Having an online account allows you to reserve a spot in a fitness class, register yourself and family members for programs and camps, manage your account and more! Come by the front desk or email us to help you set this up.

  • 11

    How can I update my account?

    Easily manage your information by logging into your Oval membership account.

  • 12

    Does the Oval have a referral program?

    Yes! Click here for more information on our Referral Program.

  • 13

    What is a member appreciation event?

    Throughout the year, we host a number of member appreciation events. It’s our chance to appreciate and recognize you – our community. Members can expect to find a variety of free demos, product samples and prize giveaways during these events. No event is the same, so make sure you attend as many as you can!

  • 14

    Do members get a discount at the Oval Sport Store?

    Yes! Members will occasionally get early access to sales. All members are notified via email before the sale begins.

  • 01

    What is a fitness consultation?

    This 30-minute one-on-one session with a personal trainer is offered to members so they can start or continue their wellness journey with fitness knowledge that is customized just for them.

  • 02

    What is OVALfit?

    OVALfit is a complete training experience with inspiring, immersive programs to condition your mind, body and spirit. Check out our RIDE and ATHLETIC classes, designed to bring out your inner athlete.

  • 03

    Can I attend all of the drop-in fitness classes?

    Yes! All drop-in fitness classes are included in your membership, even specialty classes like TRX, ViPR, Zumba and OVALfit classes. Members may reserve their spot online or by phone up to 3 hours before the class start time.

  • 1

    What is your refund policy?

    For group Learn to Skate lessons and all court programs full refunds are available until 7 days prior to the start of the program. Within 7 days of the program start date, a $25 administration fee will be charged. No refunds are accepted after the first class.

  • 2

    Can I drop my child off for lessons or am I required to stay?

    All youth programs require parents or guardians to stay for the entirety of the program. For skating and hockey programs parents will need to help dress participants. Parents may also be required to take their kids to the bathroom during the lesson.

  • 3

    What should I bring to my Childs program?

    Please dress in gym attire for court programs (running shoes, t-shirt, shorts) and remember to bring lots of water. Full hockey gear is required for our hockey programs (exceptions can be made for hockey tots). Skate rentals and helmet rentals are included in the price of Learn to Skate lessons. Please bring gloves or mittens for Learn to Skate.

  • 4

    How many kids will be in my Childs program?

    We have an instructor ratio of 1:6 for ages 3-5yrs and 1:8 for ages 6-12yrs. Classes may be smaller depending on registration.

  • 5

    Is there space at the ice rink to get ready?

    Seats and benches are provided around the ice rink to put on skates and snow pants etc. If you would like to speed up the process you can partially change before arriving. We do not recommend putting on skates before entering the building as the participant may have difficult walking up the stairs.

  • 6

    Do you have an elevator?

    Yes, please see the front desk for elevator access.

  • 7

    Can I go on the ice with my child for the lesson?

    Only participants and instructors are allowed on the ice. Parents and guardians can watch from the side of the rink behind the glass.

  • 8

    The parking lot is full, where do I park?

    Alternate parking locations are available walking distance to the Richmond Olympic Oval. Please visit our Getting Here page for a map of alternate parking locations.

  • 01

    Is climbing a sport?

    Yes! Climbing is an activity enjoyed by many, but it is also a competitive sport.  Climbing will be included for the first time in the Olympics in Tokyo 2021, but already has a robust competitive scene around the world, with many regional, national, and international competitions each year.

  • 02

    How do you compete?

    The sport of climbing is divided into 3 disciplines.

    • Speed climbing features head to head racing on a standardized route. Beat your opponent to the top and you can claim victory!
    • Bouldering challenges strength and problem solving with short but powerful sequences.  Get to the top of these problems in the fewest number of attempts to rank 1st.
    • Difficulty climbing tests your endurance and mental toughness.  Climb higher than your competitors on the wall and you will stand higher than them on the podium.  Careful though because you only get one attempt at these towering routes.
  • 03

    When are the competitions?

    In the Greater Vancouver area, the majority of competitions are bouldering and difficulty.  (This is due to speed climbing being historically less popular; very few gyms in North America have an official speed climbing route).  The local competitive season runs from October through May, and is divided into two parts.  The Bouldering season which ends in Canadian Bouldering nationals in January, and the Difficulty/Speed season which ends in Canadian Nationals at the end of May.

  • 04

    Is climbing a team sport?

    Absolutely!  Just like many other individual sports, climbers benefit from being around supportive and like-minded individuals.  When the athletes are performing, it is just them and the wall.  But having support from your coaches and teammates in training and during the competition can make all the difference.  There are many proven benefits to being a member of a team, and this applies to more than just climbing performance during competition. Being part of a team generates friendships, camaraderie, cooperation and leadership skills.

  • 05

    What if I don’t like competing?

    No problem! Climbing is enjoyed by many people for many different reasons. Whatever your climbing goals are, we will help you achieve it.

  • 06

    How can I find out more about Climbing Competitions?

    Competitive climbing in British Columbia is sanctioned by the Provincial Sport Organization SportClimbingBC which is itself a member of the National Sport Organization Climbing Escalade Canada.

  • 07

    Do I need special equipment?

    Climbing does not require a large or expensive outlay for equipment.  For bouldering, just a pair of shoes and a chalk bag.  For difficulty, add on a harness and a belay device.  The Richmond Oval does have a limited selection of rental shoes and harnesses, and these are appropriate for learning how to climb.  However, athletes pursuing the sport will need to have their own equipment (Shoes and Chalk at a minimum).  The Oval Sport Store at the has a selection of Black Diamond equipment (Shoes, Harness, Belay device).

  • 08

    Can I train for climbing?

    Of course!  Actually, it does not take very long for most people to learn the fundamentals of the rope safety systems and basic climbing technique.  Training for climbing is best done under the guidance of an experienced coach.  All of the programming for sport climbing done here at the Oval is in accordance to the principles laid out in the Long-Term Athlete Development plan published by Climbing Escalade Canada.

  • 09

    What programs do you offer?

    The Oval has a variety of programs for all ages and abilities.  Our Learn to Belay 13+ course will teach people age 13 and up the basics of belaying and gym safety and get you started on your journey of climbing, while the Sport Climbing programs provide youth age 6-17 the opportunity to participate in the sport of climbing from the ground up.  For older athletes looking increase their climbing ability, we also have a very comprehensive adult technique course as well as a Learn to Lead Climb 16+ course for those climbers who are keen to challenge themselves on our wall.

Still have questions? Contact us and we'll help.

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